Monday, December 23, 2013

How to change primary paypal email address - full bank account number

Changing a primary email address in paypal is very important especially if your primary email is compromised or disabled.  This is the email address where transaction information is sent.  Unfortunately, Paypal has inaccurate terminologies regarding bank account numbers.

The message says that before changing your primary email address, the system wants to make sure that you are the owner of the account and thus it is asking your full bank account number.

The word "FULL" that was used is misleading and incorrect.  I have tried putting in the complete 5 digit branch code, the 3 digit institution code, and the 7 digit account number. This failed. 

Next I tried to input only the branch code and the account number, it failed again. 

I have to wait for one day for fear that after 3 attempts, the system might lock out my account.

So the next day, I just entered the 7 last digits of my account number, and lo, and behold, it is finally a success.

How to change primary Paypal email address:

1. Log in to Paypal
2. My Account
3. Profile
4. Add or Edit email
5. Add new email address
6. Go to your new email and press to Confirm
7. In Paypal, My Account
8. Profile
9. Add or Edit email
10. Select the (confirmed) new email address
11. Confirm
12. After it is confirmed, select this new email address
13. Make Primary

* At this point, it will ask you to enter the "Full" bank account number"

14. Enter the last 7 digits of your bank account number


Some people said they have succeeded in putting just the last 6 numbers of their bank account.


Paypal should define precise formatting of the required bank account numbers.

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